BOZ, M. 2012. Service Quality as a Profit Strategy in Marketing: The Service-profit Chain Model. The European Journal of Service Management (EJSM) , vol.9 , 25-40.

BOZ, M., (2012). Service Quality as a Profit Strategy in Marketing: The Service-profit Chain Model. The European Journal of Service Management (EJSM) , vol.9, 25-40.

BOZ, MUSTAFA. "Service Quality as a Profit Strategy in Marketing: The Service-profit Chain Model," The European Journal of Service Management (EJSM) , vol.9, 25-40, 2012

BOZ, MUSTAFA. "Service Quality as a Profit Strategy in Marketing: The Service-profit Chain Model." The European Journal of Service Management (EJSM) , vol.9, pp.25-40, 2012

BOZ, M. (2012) . "Service Quality as a Profit Strategy in Marketing: The Service-profit Chain Model." The European Journal of Service Management (EJSM) , vol.9, pp.25-40.

@article{article, author={MUSTAFA BOZ}, title={Service Quality as a Profit Strategy in Marketing: The Service-profit Chain Model}, journal={The European Journal of Service Management (EJSM)}, year=2012, pages={25-40} }