N. AYAS, "A CONCEPTUAL STUDY INTO CONSUMER COMPLAINT BEHAVIOR," In ACADEMIC RESEARCH IN SOCIAL, HUMAN AND ADMINISTRATIVE SCIENCES-I , Ankara: Gece Kitaplığı, 2018, pp.329-342.
AYAS, N. A CONCEPTUAL STUDY INTO CONSUMER COMPLAINT BEHAVIOR. 2018. In ACADEMIC RESEARCH IN SOCIAL, HUMAN AND ADMINISTRATIVE SCIENCES-I , Gece Kitaplığı, Ankara, 329-342.
AYAS, N., (2018). A CONCEPTUAL STUDY INTO CONSUMER COMPLAINT BEHAVIOR. ACADEMIC RESEARCH IN SOCIAL, HUMAN AND ADMINISTRATIVE SCIENCES-I (pp.329-342), Ankara: Gece Kitaplığı.
AYAS, NEVRİYE. "A CONCEPTUAL STUDY INTO CONSUMER COMPLAINT BEHAVIOR." In ACADEMIC RESEARCH IN SOCIAL, HUMAN AND ADMINISTRATIVE SCIENCES-I , 329-342. Ankara: Gece Kitaplığı, 2018
AYAS, NEVRİYE. "A CONCEPTUAL STUDY INTO CONSUMER COMPLAINT BEHAVIOR." ACADEMIC RESEARCH IN SOCIAL, HUMAN AND ADMINISTRATIVE SCIENCES-I , Gece Kitaplığı, 2018, pp.329-342.
AYAS, N. (2018) "A CONCEPTUAL STUDY INTO CONSUMER COMPLAINT BEHAVIOR", ACADEMIC RESEARCH IN SOCIAL, HUMAN AND ADMINISTRATIVE SCIENCES-I . Ankara: Gece Kitaplığı.
@bookchapter{bookchapter, author ={NEVRİYE AYAS}, chaptertitle={A CONCEPTUAL STUDY INTO CONSUMER COMPLAINT BEHAVIOR}, booktitle={ ACADEMIC RESEARCH IN SOCIAL, HUMAN AND ADMINISTRATIVE SCIENCES-I}, publisher={Gece Kitaplığı}, city={Ankara},year={2018} }