ÖZKAN, Ç. And BOZ, M. 2019. Managing Consumer Complaints: Tripadvisor Case in Çanakkale. 4. Uluslararası Turizm Kongresi , (Eskişehir, Turkey), 42-47.

ÖZKAN, Ç., & BOZ, M., (2019). Managing Consumer Complaints: Tripadvisor Case in Çanakkale . 4. Uluslararası Turizm Kongresi (pp.42-47). Eskişehir, Turkey

ÖZKAN, ÇİĞDEM, And MUSTAFA BOZ. "Managing Consumer Complaints: Tripadvisor Case in Çanakkale," 4. Uluslararası Turizm Kongresi, Eskişehir, Turkey, 2019

ÖZKAN, ÇİĞDEM And BOZ, MUSTAFA. "Managing Consumer Complaints: Tripadvisor Case in Çanakkale." 4. Uluslararası Turizm Kongresi , Eskişehir, Turkey, pp.42-47, 2019

ÖZKAN, Ç. And BOZ, M. (2019) . "Managing Consumer Complaints: Tripadvisor Case in Çanakkale." 4. Uluslararası Turizm Kongresi , Eskişehir, Turkey, pp.42-47.

@conferencepaper{conferencepaper, author={ÇİĞDEM ÖZKAN And author={MUSTAFA BOZ}, title={Managing Consumer Complaints: Tripadvisor Case in Çanakkale}, congress name={4. Uluslararası Turizm Kongresi}, city={Eskişehir}, country={Turkey}, year={2019}, pages={42-47} }