A Study on the Analysis of Customer Satisfaction in Hotel Businesses in Istanbul With the Kano Model


ERSEN M., KESKİN A., ATALAN A.

in: Cases on Traveler Preferences, Attitudes, and Behaviors: Impact in the Hospitality Industry, Catenazzo, Giuseppe, Editor, IGI GLobal, Hersey, pp.256-270, 2023

  • Publication Type: Book Chapter / Chapter Vocational Book
  • Publication Date: 2023
  • Publisher: IGI GLobal
  • City: Hersey
  • Page Numbers: pp.256-270
  • Editors: Catenazzo, Giuseppe, Editor
  • Çanakkale Onsekiz Mart University Affiliated: No