Face-to-face and online counseling: Client problems and satisfaction

Zeren Ş. G.

Egitim ve Bilim, vol.40, no.182, pp.127-141, 2015 (SCI-Expanded) identifier identifier

  • Publication Type: Article / Abstract
  • Volume: 40 Issue: 182
  • Publication Date: 2015
  • Doi Number: 10.15390/eb.2015.4696
  • Journal Name: Egitim ve Bilim
  • Journal Indexes: Science Citation Index Expanded (SCI-EXPANDED), Social Sciences Citation Index (SSCI), Scopus, TR DİZİN (ULAKBİM)
  • Page Numbers: pp.127-141
  • Çanakkale Onsekiz Mart University Affiliated: No


© 2013 Journal of Education and Science.Alongside technological developments, online counseling has started becoming widespread since last decade. The purpose of this study is to investigate face-to-face and online counseling in terms of client problems and satisfaction. This qualitative study used a phenomenology research design and consisted of 12 female and 9 male, twenty-one volunteer clients. Fifteen participants were given face-to-face, whereas six participants, online counseling. Clients received face-to-face and online counseling from seven volunteer senior students in the undergraduate program of Counseling and Guidance. A content analysis is used for data interpretation. The results of the study suggest that the problems and satisfaction are quite similar in face-to-face and online clients. Personal problems were the most common problem among the clients. Respectively, career development concerns, academic problems, and relationship issues with a partner and family follow personal problems. All the participants were satisfied with the counseling process and satisfaction of face-to-face counseling and online counseling participants were remarkably similar.