The purpose of this study is to examine the perceptions of faculty members about human resources operations in their higher education institutions whether human resources operations were adopting value-added service delivery strategies or not. An assessment instrument from the HR Value Proposition Model was applied to faculty members. The assessment tool from the HR Value Proposition Model was adapted to the higher education environment. The HR value-added model consists of 14 criteria in order to evaluate the perceptions of faculty members. The results indicate that a value-added roles model for higher education institutions requires a re-definition of HR roles, the development of new competencies, and the implementation of new approaches and outcomes accountability. (c) 2013 The Authors. Published by Elsevier Ltd.