Office System in Turkish Public Administration: From e-State to Digital Transformation Office

Avaner T., FEDAİ R.

AMME IDARESI DERGISI, vol.52, no.2, pp.149-172, 2019 (SSCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 52 Issue: 2
  • Publication Date: 2019
  • Journal Indexes: Social Sciences Citation Index (SSCI), Scopus, TR DİZİN (ULAKBİM)
  • Page Numbers: pp.149-172
  • Çanakkale Onsekiz Mart University Affiliated: Yes


In the millennium, it became more significant to develop public administration as a consequence of the abrupt changes in the technology. Public administrators, however, tried to adapt themselves to the changes in communication and information technologies through e-state services. Digital Transformation Office (DTO), one of the four offices in the new government system, is regarded as the most significant leading actor of smart-state practices in the adaptation of up-to-date technologies to the public administration. However, administrative offices that do not overlap with the Turkish public administration have also altered the hierarchy in the new government system. The Offices, examples of a transition from vertical to horizontal hierarchy, are expected to have different roles in policy making. This paper aims to focus on DTO, under the Turkish Presidency, as a complementary enterprise of transition of s-state from e-state that coordinates the reforms emerged considering the transition and vertical hierarchy model along with digital state practices.