Müşteri Memnuniyetinde Kano Modeli: Türkiye’deki Havayolu Yolcuları Örneği


KORKMAZ H., Giritlioğlu İ., Avcıkurt C., Albuz N.

9th International Conference: New Perspectives in Tourism And Hospitality, Balıkesir, Turkey, 25 - 27 September 2014, pp.836-848, (Full Text)

  • Publication Type: Conference Paper / Full Text
  • City: Balıkesir
  • Country: Turkey
  • Page Numbers: pp.836-848
  • Çanakkale Onsekiz Mart University Affiliated: Yes