Lect. SELİN YILMAZ
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Çanakkale Onsekiz Mart University
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HOLSERV (Hizmet Kalitesi Ölçüm Modeli)
YILMAZ BALKANER S.
in: Hizmet Kalitesi El Kitabı: Ölçekler ve Modeller Üzerine Çalışmalar, Murak Aksu, Oğuz Diker, Erdem Temeloğlu, Özge Güdü Demirbulat, Editor, Detay Yayıncılık, Ankara, pp.205-218, 2020
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