Servant leadership and perceptions of service quality provided by front-line service workers in hotels in Turkey Achieving competitive advantage


Koyuncu M., Burke R. J. , Astakhova M., Eren D., Cetin H.

INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, vol.26, no.7, pp.1083-1099, 2014 (Peer-Reviewed Journal) identifier identifier

  • Publication Type: Article / Article
  • Volume: 26 Issue: 7
  • Publication Date: 2014
  • Doi Number: 10.1108/ijchm-06-2013-0238
  • Journal Name: INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT
  • Journal Indexes: Social Sciences Citation Index, Scopus
  • Page Numbers: pp.1083-1099

Abstract

Purpose - The aim of this article is to examine the relationship of service employees perceptions of servant leadership provided by their supervisors/managers and employee's reports of service quality provided to clients by their hotels.