Servant leadership and perceptions of service quality provided by front-line service workers in hotels in Turkey Achieving competitive advantage

Koyuncu M., Burke R. J., Astakhova M., Eren D., Cetin H.

INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, vol.26, no.7, pp.1083-1099, 2014 (SSCI) identifier identifier


Purpose - The aim of this article is to examine the relationship of service employees perceptions of servant leadership provided by their supervisors/managers and employee's reports of service quality provided to clients by their hotels.