Servant leadership and perceptions of service quality provided by front-line service workers in hotels in Turkey Achieving competitive advantage


Koyuncu M. , Burke R. J. , Astakhova M., Eren D., Cetin H.

INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, cilt.26, ss.1083-1099, 2014 (SSCI İndekslerine Giren Dergi) identifier identifier

  • Cilt numarası: 26 Konu: 7
  • Basım Tarihi: 2014
  • Doi Numarası: 10.1108/ijchm-06-2013-0238
  • Dergi Adı: INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT
  • Sayfa Sayıları: ss.1083-1099

Özet

Purpose - The aim of this article is to examine the relationship of service employees perceptions of servant leadership provided by their supervisors/managers and employee's reports of service quality provided to clients by their hotels.