Servant leadership and perceptions of service quality provided by front-line service workers in hotels in Turkey Achieving competitive advantage

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Koyuncu M., Burke R. J., Astakhova M., Eren D., Cetin H.

INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, vol.26, no.7, pp.1083-1099, 2014 (SSCI)

• Publication Type: Article / Article
• Volume: 26 Issue: 7
• Publication Date: 2014
• Doi Number: 10.1108/ijchm-06-2013-0238
• Journal Name: INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT
• Journal Indexes: Social Sciences Citation Index (SSCI), Scopus
• Page Numbers: pp.1083-1099
• Çanakkale Onsekiz Mart University Affiliated: No

Abstract

Purpose - The aim of this article is to examine the relationship of service employees perceptions of servant leadership provided by their supervisors/managers and employee's reports of service quality provided to clients by their hotels.