Copy For Citation
BOZ M.
in: HİZMET KALİTESİ KAVRAMLAR YAKLAŞIMLAR VE UYGULAMALAR, GÜMÜŞOĞLU, Şevkinaz PINAR, İge AKAN, Perran AKBABA, Atilla, Editor, DETAY YAYINCILIK, Ankara, pp.100-123, 2008
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Publication Type:
Book Chapter / Chapter Vocational Book
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Publication Date:
2008
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Publisher:
DETAY YAYINCILIK
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City:
Ankara
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Page Numbers:
pp.100-123
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Editors:
GÜMÜŞOĞLU, Şevkinaz PINAR, İge AKAN, Perran AKBABA, Atilla, Editor
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Çanakkale Onsekiz Mart University Affiliated:
No